This isn’t my first time working with this dealership, and as always, Alvaro took excellent care of us, tailoring everything to our needs. Having both Joe(manager) and Alvaro working with us, their attention to details, the right questions, and personalized solutions made our experience a great one. Also, shoutout to the new finance department rep, Jessie — very friendly, easy to work with, and incredibly helpful in walking us through the paperwork.

My experience with Patrick Cadillac is 5 star. I had made a prior deal on a lease for a 2023 Cadillac XT5. My salesperson for this deal was Steven Popp. Because my wife and I found the 2023 XT5 to our liking we decided to pursue another lease for a 2025 XT5 so I contacted Steven Popp by email inquiring about a particular XT5 that I saw online at their dealership. I advised Steven of what I was looking to do and Steven advised that he would look into it and get back to me by phone. Steven called me back and told me of the terms that would be available to me for a deal to be made. The terms were very good and very much to my liking. I made an appt. for Sat. July 5th to purchase this car. Upon arrival, my wife and I met with Steven. Steven had prepared much of the paperwork needed. We then met with "Jesse" in finance to complete the lease transaction. We then met with a very nice and knowledgeable young man that set up our phone and OnStar account. The entire process went very smoothly and was 5 star.

The crew at Patrick Cadillac are truly all stars! From the front to the back. I had a recall on my 24 Escalade and not only where they prompt and efficient but they took the extra time to even have the technician drive to make sure there was no misfires, etc. even with the fear of GM not having an answer Patrick Cadillac got my car fixed and drivable again with a brand new motor and the turn around was impeccable thank you crew!

Erin and the entire team at Patrick took excellent care of my wife in when we came in to purchase our new car.

Bought a 2019 Tacoma. Ed the salesman was great! He made everything easy and straightforward. Truly an honorable, honest guy!

Purchased a used vehicle at Patrick Cadillac, Schaumburg. The experience was very pleasant, salesman was really helpful no pressure (Edward) and informative. They have a great selection of vehicles and only keep the best used cars/suvs. Finance dept.,Jesse was informative and went over various purchase options no pressure. Great team, great cars would highly recommend going to Patrick first when car shopping.

It was easy to schedule my Ct5 for an oil change and tire rotation. Because it was the first one it was paid for by GM. That was very nice! The staff at Patrick Cadillac took great care of me and kept me updated while my car was being serviced. Including a video by the technician while my car was on the rack. I was in and out quickly. In summary the whole experience was very pleasant!

Excellent service, a pleasureable and easy transaction. Very reliable auto dealer...fair and easy to deal with.

Very pleasant staff and amazing service!

We recently purchased a brand new 2025 Cadillac XT4 from Patrick Cadillac, and we had the absolute pleasure of working with Edward Gesualdo. From start to finish, Edward was incredibly helpful, caring, and attentive. He took the time to understand what we were looking for, answered all our questions with patience and professionalism, and made the entire process smooth and enjoyable. His genuine care for our satisfaction really stood out, and we couldn’t be happier with both the vehicle and the experience. Thank you, Edward, for going above and beyond!

On-Time professional Work

My experience at Patrick Cadillac was outstanding. Tom Mavraganis did an outstanding job helping me purchase a new CT5. Generally after purchasing a new car I am very dissatisfied with the car buying process. Tom was easy going and helpful throughout the process. Tom was knowledgeable about the vehicle I wanted and communicated clearly on every question I brought up. Thank you Tom for a good experience.

UPDATE 7-3-2025 We will not take our Cadillac XT4 anywhere else - extremely satisfied. Shane Costello should be commended for his expertise and professionalism. Feel like we got burned from the Naperville Dealership due to their lack of honesty and Shane waived the $65.00 co-pay for the oil change that was never explained to us by Naperville and the fact the Cadillac may not be certified. Very displeased & disappointed with Naperville Cadillac. My first review is below and was an excellent experience but I called yesterday to see about getting a 2 year extended warranty and the gal that answered the phone was very professional but she said I need to give your question to our Manager or Finance Manager and stated he would be in at 1pm and would call then. Never received a call back and left me hanging while I waited for his call. Not very attentive or professional. The service here is absolutely INCREDIBLE. I'm sorry I didn't get the gentleman's name but he helped us figure out our seat memory yesterday on our XT4. 10 out of 10 service stars. Very, very accommodating. We didn't have to sit around and wait either. Serviced immediately. The shuttle service as well as $50.00 to pick up and service your car and have it delivered is wonderful. Will be nice during our cold winter months not having to go out. Those employees should all get raises !!!

Steve Popp is amazing to work with! I drove 2 hours (each way) to purchase a 2025 Escalade. He and his team had as much paperwork and vehicle set up completed before we got there to expedite our time there. Anytime I had any questions prior to pick up Steve was quick to respond and just an absolute sweetheart to work with! And my Escalade is beautiful!