Patrick Cadillac Customer Reviews
It was a great visit to Patrick dealership. Friendly staff and sales team. Very helpful. Willing to please. They walked me through the buying process showing me what I needed to do to make sure I enjoyed buying my car.
This is the second Cadillac I’ve purchased from Sergio at Patrick Cadillac. He is a fantastic salesman and an honest person. I love the XT5 we bought. It’s Perfect!!
Excellent excellent excellent experience with Patrick Cadillac today purchasing a 22 Escalade! Steve P, Ed and our finance guy were more then excellent helping us! Answered every question, laid out all the papers and showed us everything with no gimmicks, no hidden fees or any shady things that I’ve experienced at other dealers in the past. Very happy with their hospitality, friendliness and professionalism! Super easy and quick transaction! Definitely coming back!
After calling multiple dealerships and visiting one for a test drive, I decided on Patrick because they seemed the most direct and willing to accommodate. The car market is strange and difficult lately but the process of ordering a new vehicle and purchasing it were very smooth and better than expected with Patrick. I was in and out in 20 minutes or less when I ordered the vehicle and when I came to pick it up and purchase it, I was out in less than an hour. Best car buying experience I've had. Jeremy was a great sales consultant too! ...
Thank you Edward and team we had a very great experience on purchase of the Audi Q5 last friday, the kind of service provided at the dealership was simply awesome. Edward took great care of us and the overall experience was quite amazing. He was so thorough in providing all the information and he treated us like family. Thanks to the entire team for providing an excellent service I have been to many dealership in Schaumburg - St Charles and Naperville Area, but i haven't got the kind of positive experience which i received from the team at Patrick ...
This is the 2nd time we've bought a vehicle from the Patrick Auto Group, and the experience was as good this time as we remembered it being the first time around! Our Sales Rep Sergio was outstanding, and Jose the Used Car Manager was very accommodating and no-nonsense. They were ready to get down to business as soon as we got there. I can't recommend them highly enough!
From the minute we walked in to the showroom the experience was top notch. The crew there runs a very smooooth operation. Taking care of business is their business and they do it very well. Thank You All
As a newer Cadillac owner I am always surprised how nice I am treated when I bring my car in for any services. The staff at Patrick Cadillac are so nice and always take good care of me and my car.
Nice people but don't be in a rush, you better have time to kill,you'll be there awhile.
First car purchase ever done here. Picked up a used Maserati Ghibli SQ4 and had a great experience. Staff was very patient and helpful in guiding me through the process. Didn't feel like I was ever being screwed or deceived, which can be commonplace at other dealerships. Definitely would recommend buying from here in the future!
Car broke down,car under warranty. They will pay for rent a car.
I had a wonderful purchasing experience with Sergio! He took the time to go through all options that came with the car the next day since it was so late when the purchase was complete. He also took the time to look into a question I had with my husbands Caddy.
Everyone at Patrick Cadillac is wonderful, especially Bart Wec. He always takes care of my car when it is in for service.
Shane is great! He was informative and upfront about everything. I've had my car a year and this was the first time I've had to bring it in for service. I'm extremely particular about my car, and was pretty nervous about bringing it in. Shane made me feel like everything was in good hands there. I feel much better about my next visit, just hope it's not too soon.
We had a great experience again with Grant at Patrick Cadillac. Our new XT5 is the perfect car for us and our experience at Patrick Cadillac could not have been better. The car is great - as anyone would expect with a Cadillac, but the service and professionalism from Grant surpassed even our high expectations!
Grant was very personable, honest and patient throughout the process of buying a new car but surprisingly the experience was painless. I would definitely buy from Grant at Patrick Cadillac again
Very professional staff.👍
I worked with Jose and it was the easiest and fastest experience I’ve had buying a car. They were all super friendly and professional. Jose was honest, patient and very understanding of my situation… he was not pushy at all; which ultimately was what made me feel they were trustworthy and like they deserved my business. I was so impressed by Jose and the rest of the team going above and beyond to have my truck ready and loaded for the road when I picked it up. Thank you so much for everything and I will definitely come back ...
Excellent experience purchasing my SUV from Patrick Cadillac. Our salesman Mike was very kind and informative. The finance manager was extremely up front, gracious, and friendly. We love our new Cadillac XT5. Very smooth riding vehicle. Definitely a great price. Our closer Derrick was such a nice man. He went over all aspects of our contract and made sure we were okay with the entire process. Over all just a really nice dealership. I would highly recommend purchasing from the Schaumburg location. It was truly painless.
Love Shane in service!
ABSOLUTE BEST CAR BUYING EXPERIENCE EVER! Steve took care of every detail and made it so convenient to work around our busy schedules. He provided the absolute best customer experience I have ever had. And, our new escalade was worth the wait! won't buy a car from anywhere else!
Edit again Patrick Cadillac went ahead and reimbursed me half of the repair cost Edit. It has been just under 2 weeks since i purchased this 2012 GMC Acadia, the check engine light started to flash and drive very bad. I took car to a local mechanic and they advised there are multiple issues detected engine misfire, airbag restraint codes, windows not programed. After calling the dealer i was told there is nothing they will do and its not their problem. when i went into the dealer i spoke with Joseph he made it seem like they would take car of the ...
Great car buying experience. Very good and supportive staff.Jose has helped throughout the process and made car buying seem less.
The service of my vehicle for warranty repairs went above and beyond. During the evaluation process for the items I had issues with it was discovered that I had an oil leak I did not know about. I was advised that this was to be repaired under warranty also. Thanks Patrick for watching out for my car
great service very nice people
I worked with Jose and Alvaro Guzman to trade in my Nissan for Mercedes. The experience was good. They really worked with me to find the right car and a price I was comfortable paying. They were very transparent and gave me a great deal for my trade. Everyone there was so nice and welcoming. I recommend this place to anyone looking for a new car.
This by far the best car buying experience we've had by far go see Phoenix
I drove my dad to get his Cadillac serviced at Patrick in Schaunburgc. Jordan Norris greeted my dad and I immediately as we exited his vehicle. Jordan was not only polite and helpful he was informative. Stella and Andrew Langas
They always give us a badass loaner
Everyone is curious.
I had the best experience!! This is the 4th car that I bought and never received the best customer service that I received at Patrick’s. I wanna thank Jose Olvera, best customer service ever very professional and honest, took his time to find me the best deal and to find what I really wanted. Thank you Jose. Also wanna thank the general manager Jose Gonzalez, thank you for closing the deal, very professional and very thoughtful. Thank you Derek the finance and looking out for us. On giving us the best rate. Very patient and professional. You should definitely ...
Just traded in my 2018 xt5 for a 2020 xt5. Alvaro Guzman was my salesman. He made the entire experience easy as I was still somewhat doubtful about purchasing. He demonstrated various cars in colors I was interested in and helped me narrow down my choice to the best value. His was a very attentive but not high pressure approach and his patience in explaining options with me made me feel at ease. Would recommend him whole heartedly.
Every one was nice.
My Sales Advisor, Alvero is the BEST! He is personable, well informed and patient. He went over everything from paperwork to details of my new car-WHICH I LOVE!!! I can't complain about the finance part even though I would like too, but it was painless and to the point. When buying a car, this is the type of experience you want. To feel in control and leave happy!
Ron in Parts went above and beyond locating shocks/struts that were on a national backorder. Shane in Service was extremely helpful and sensitive to the fact that they were repairing a badly botched replacement job by Mavis Tire. Thanks so much guys and Patrick Cadillac.
Thanks to Ed for getting us into a beautiful pre owned Cadillac! A very pleasant car buying experience. Great information without being pushy If you are in the market- talk to Ed!!
Great customer service! Jose was very patient with me and very friendly. The facility was clean and well kept. I was able to purchase a vehicle and they held it for me until I arrived in town.
I haven't bought a car in over 10 years. But the overall experience with Sergio Rivera was on point. Very knowledgeable of the vehicle as well. Even after the purchase he is still helping with any questions that I might have. Thank You Very for the experience Sergio and the Patrick Family!!!!
Parts service are professionals!
Jose the Sales Manager is AWESOME! Jeremy my Sales Executive took excellent care of me with my Cadillac XT5 purchase. Thank you so much😊 I highly recommend Patrick Cadillac in Schaumburg
Gotta go to Patrick, king of the Car dealerships, best customer service and expertise. Don't know if I'll ever go anywhere else! Thank You. Phil and Mary....
Babatola "Tola" was extremely helpful during our buying experience. He was knowledgeable, efficient and went above and beyond to help us purchase our Volvo (despite the fact that it was spilling rain outside!). The finance manager was great too.
Professional and excellent service!
Very professional staff👍👍
Thank you to Thomas, Jose, and Sam. I had a great experience purchasing my vehicle with them. They made the process really simple and easy for me. Definitely recommend them.
Awesome car purchasing experience. Jose and Tom worked to get me a great deal. I felt comfortable with the whole experience. Would recommend.
BROUGHT CAR IN WITH "TRUNK OPENING UP UNPROVOKED"BY ME HITTING KEY FOB .ENDED UP A SHORT IN WIRING FROMMOISTURE FROM WINTER SNOW AND RAIN. WAS FIXED I3-4 DAYS GOT ALOANER CAR AND WHEN RETURNED MY CAR WAS WASHED AND CLEANED. SERVICE MGR. SHANE WAS POLITE AND MECHANIC ,MIKE TOOK TIME TOSHOW WHAT HAPPENED WITHPROBLEM AND WHY. ALLL WAS APPRECIATED.
Came from out of town to purchase my used car and had such a great experience. The staff was friendly and helpful and made my buying experience seamless.
On March 16, 2021, I brought my car in for a routine Oil change and filter. I also needed my navigation checked as Patrick Cadillac had replaced maybe 1 to 2 years ago and just recently it was not working properly. As luck (or not) has it my Fab was not working correctly even though I brought it to Heritage Cadillac to have the battery replaced. Upon arriving at Patrick Cadillac I meet the service advisor who must have been having a bad day. However, please do not take it out on the customer. I asked the advisor a question and he replied rudely ...
Great experience with the Patrick Cadillac team and special Thank you for Mike Vilchak! Nice people and good deals, I was able to get great lease deal on fully loaded CT4
Mr.Alavro Guzman made the process of buying car smooth and headache free. Great Salesman. Also a shout out to Nicole from finance helps out with insurance company. Great team.
Jose Olvera was our salesman and has helped us through all our questions even after the sale. Nicole Schomer in Finance was the best. Made sure we felt comfortable with our purchase and our payment plan !!!
Everyone so welcoming. Jose Olvera was a salesman. He was very thorough not only from beginning to end, but checks in with us regularly in case we need anything or have any questions. Nicole Schomer in Finance was fantastic !!! She did everything possible to help us be comfortable with our purchase and payments. She explained the paperwork in easy terms and didn't try to prolong the process.
Came in from out of state to have a look at a certified pre-owned car last week I was so impressed with the pricing and I started working with Jose and he was very nice and professional young man.when I started to ask for a discount he asked his manager steven to come and talk to me and they made me feel so comfortable and at ease steven told me he does not want to go back and forth what is my number and he gave me an offer and we made a deal.my wife said this was ...
This dealership is a class act. Everyone was so helpful and knowledgeable. The saleswoman, Fran Scepanovich, was extraordinary, no pressure and well versed in cars.
Good Price, Good People, Good Service, Good Deal, Good Dealership. I am very happy with my BMW X1. Many thanks to Edward, Nicole and Jose. Hope to see you again.
I've been dealing with Pete Rybacki for the past 2 years; he's awesome! Pete always took care of me with my 2009 Escalade. Recently, I purchased a 2016 Escalade and I didn't realize for the time being Pete moved over to Patrick Volvo to help out. Pete is the Asst Cadillac Service Manager. Pete assured me I'd be in good hands with his staff. I ended up working with Dan Larucci. Dan was great! My car was just in for service for a week but as promised everything is great and back to new. They helped out on some ...
This was my second caddilac lease with PC, dealt with Mr. Popp Found him to be knowledgeable and no pressure. I have serviced my prior lease at PC and had no issues.
Good people, Good price, Good service, Good deal, Good dealership. I got the car I am looking for. And I am very happy with my BMW X1 . Thank you.
Had an amazing experience with Jose Olvera and the entire staff from my initial inquiry thru possession of the EXACT vehicle that I was looking for. I will definitely revisit this dealership for future purchases!
Everyone was great! They saw to it that all my car service needs was taken care of. They followed up to make sure everything was to my satisfaction. Also very knowledgeable when answering all my questions. I would recommend this service department for any service needs.
First class operation.
From Start to finish, a great experience. Great salesman, great finance person. Clean dealership, convenient. Clean car.
This was the fastest and easiest car purchase I have ever experienced. Sergio was very knowledgeable about the CT5. I didn't feel like Sergio was trying to "sell" me on anything making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car and price. Thanks you.
Great customer service, always willing to take the time answer all questions. Willing to fix correct and improve on each visit
Nice environment, friendly staff.
Had a great experience purchasing a 2016 Land Rover Range Rover, excellent hospitality and great customer service. Nicole in finance was extremely helpful and very informative.
The guys are always very helpful and Professional.
GREAT SERVICE..SHANE AND ALL OTHERS ARE SO VERY HELPFUL AND PROFESSIONAL..THE BEST OF THE BEST !
I had such a great experience at Schaumburg Cadillac. Alvaro met us out in the parking lot Asking us if we needed any assistance, and we didn’t even have an appointment. He was so patient and pleasant to work with. (We had our baby with us) After working with him we were them sent to Nicole in financing, and she is one of the greatest people I’ve done business with. Once we brought our vehicle home I noticed that there were some scratches over the vehicle I hesitated on calling, but when I did Alvaro and Jose took ...
Patrick Cadillac, and especially Nichole Schomer were awesome. Her explanation of the warranty they offered basically convinced me it was the best way to proceed. And I rarely get extended protection. Their overall professionalism, and aim to please attitude was impressive. Thank you Nichole and Tom M. my sales associate.
Great customer service, fast, thorough servicing of the car. Only place I trust with our cars
Great energy. Super friendly. Nicole Schomer made the financing super easy and gave me an option to buy an incredible and affordable warranty for my vehicle. Thank you.
Tom and Jose are great! ...quick and easy process, and didn't feel like I got pressured into anything ..great service!!
Shane is amazing! Never really worked with Patrick, but will continue to use them:)
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