Customer Testimonials
Patrick Cadillac Customer Reviews
With recently purchasing our first Cadillac from Patrick, I had my first service done. It was a fast and smooth experience! They shuttled me to where I work in the area and had the car fixed in a couple of hours.Then the shuttle picked me up at work to bring me back to pick up my car. It was THE BEST car service experience I have ever had! Thank you Xander for all your help and hospitality for making this a smooth experience!
The best experience my husband and I have ever had buying a car! The GM Joe Marchi was so personable and made the ease of buying a new car a breeze! He worked hand in hand with our salesman Jessie to make sure we were taken care of the whole time and answered any questions we had. Our salesman Jessie had the car we were looking at pulled up ready to go. We were in and out signing paperwork right over to finance. Jeshua went over every detail of the tech and inside of the car with us while we ...
My wife and I recently purchased a Lexus RX450h from Ashur Merza and we couldn't have been more satisfied with our overall experience. Ashur was super to work with and he made us feel very comfortable. Additionally, the Finance Manager, Drew, was very efficient as she had our paperwork completed in 30-40 minutes. I would highly recommend going to the Jaguar Land Rover of Naperville dealership to purchase a vehicle. VERY satisfied!
This is my 3rd lease from Patrick Cadillac and they always provide excellent service. Erin Pyrchia the leasing specialist, was very attentive and replied to all my inquiries quickly. She was able to get me through the process quickly and work with me on what features and specifications I was looking for. Highly recommended. 👍
Steve Popp was an amazing salesman and great to work with
Joe and Jose made my leasing a new xt5 so easy . Very knowledgeable and helpful.
I was looking at cars in Naperville Cadillac since that location was close to me. They didn’t had some colors hence I reached out and visited Patric Cadillac in Schaumburg. Erin was amazing - not pushy , soft spoken and very informative. She made sure we were happy and worked with Joey ( manager ) to get us an amazing deal. I always find buying a car a painful process but surprisingly this was pretty smooth and we were happy with our purchase. Glad we chose this location. Thanks Erin …..you are awesome !!
Great, overall experience.
Steve and Joe are absolutely the best. This is my 3rd car from Steve. I’m not an easy client but they always make it perfect. Very excited about my 2025 Escalade!!!
Patrick Cadillac and specifically Edward R Gesualdo was the most helpful and nice salesman anywhere. He and the entire dealership, most professional, understanding, and respectful group of people I’ve ever worked with overall, extremely caring towards their customers. Highly recommend this dealership over everyone in the Chicagoland area. They really do treat you like family.
It’s always a pleasure to get service at Patrick Cadillac in Schaumburg, Illinois Great customer service, very professional, and I love the cozy waiting area Looking forward to doing business with this dealership
Perfect job. Thank you
The experience of Cadillac Lyriq all-electric SUV has been so luxurious. The feel this Full EV car gives while you sit in the car is Amazing! It has almost all the features you could ask for. One of the comfiest features in it are the massaging seats. The seat has many options including the heating, cooling and the massage as well which makes it even more comfortable to drive. The car is spacious and gives enough leg room. Spaces to keep the stuff is also sufficient. Furthermore, the dual screen LED display is so pleasing, the car has inner color ...
Excellent experience.!!! Everyone was great to work with and went the extra mile .!! Can’t say enough good things.. Love my car.!! Thank you so much..
Excellent quality service from every member of the Team. It was a seamless experience from start to finish.
I bought my escalade in for service, I worked with Shane Castello he was very friendly super quick with feedback on the vehicle. He Made everything easy, I would definitely bring my vehicle back!
Great true dealers. I will be back!
Service was great.Radio was giving me fits Jeshua spent a little time with me and made me like this car a lot more.he not only answered all my questions but showed me how to operate voice recognition .I can’t how great he was.thank you.
I had a very positive experience with Patrick Cadillac and my salesperson, Erin. She was very upfront about everything and very kind at the same time. She wanted to hear my questions/concerns and took the time to address them. She also continued to follow-up as needed to get me the answers to my questions. I believe I got the best deal possible here and it was a very pleasant experience. I would recommend both Patrick Cadillac and Erin to others.
Stela at Patrick Cadillac totally nailed it when I was shopping for my car. She made the whole process a breeze, and I couldn't be happier with my new ride - definitely a 5-star experience all around!
Nice vehicle, The sales men are very professional
Husband bought a beautiful Cadillac from Patrick. Price was the best we found. And the staff was great! So friendly and respectful. And respectful with each other, which made it a great place to be. Hats off to Ed, Steve, Brett, and Phoenix!!!
Had a great experience at Patrick Cadillac! Erin was extremely helpful from the start of the process until the end and made the overwhelming task of buying a new car relaxing and enjoyable. She spent ample time helping me learn about the features of my new car so that I felt comfortable and had all my questions answered before I left. Mike in finance was also fantastic and easy to work with. Thanks so much!
My wife and I stopped in last night to test drive an E Pace I found through their inventory online…I had not even been looking for a Jaguar, I was looking at Mazda CX-5 and Honda CR-Vs but ran across a used E Pace in their inventory as I was checking all dealers in the Naperville area. The vehicle had 19K with the top trim, still under warranty, certified, and was about the same cost as other non-luxury SUV’s I was looking at. I made an appointment through their internet salesperson, Yari, and we were immediately met by ...
Amazing service and got an incredible deal! Go see Erin!!!
I had a great experience with Erin on my recent lease from Patrick Cadillac. She was extremely responsive, knowledgeable, and I would go back to her for my next purchase!
I had the pleasure of purchasing a vehicle from Patrick Cadillac with the help of Joe "Pro" Provenzano. He is the epitome of what a automobile salesman should be...helpful, accommodating, and straight forward. Thank You, Joe, for a great experience.
I Had a great experience with Mo! He was very attentive to the details of the transaction being that I was purchasing from out-of-state he made sure that my wife and I were able to be Picked up at the airport and even though we decided to have the vehicle shipped back to us, he made sure that everything went smoothly with Transporting the car back to me. Very professional and great experience for those in the Chicago area and would definitely recommend! Thanks again Mo!
Went in knowing what I wanted to test from their website Bought the CT5 sport the next day. I worked with Erin and she couldn’t be more fantastic!!! My entire experience was great !
This was the best car buying experience I’ve ever had! Thanks to Tola and the amazing team we worked with. Blessings!
Came in to look at a 2018 Cadillac Escalade ESV. Edward gave me such a warm welcome at the door and helped me out tremendously!
Everything during our purchase of buying our new car went extremely well and smoothly, from our test drive to our purchase agreement couldn’t have gone better. Erin and Joe did an excellent job at making us feel comfortable and making the whole car buying process enjoyable. All car buying should be done like this because it was a great experience. We will be back to see Erin and Joe when we get our next one, oh that will make # 3 then.
Patrick Cadillac is a great place to buy a car. Our salesman Steve Popp was wonderful . He Informed us of every step in the process. In fact everyone we dealt with at Patrick Cadillac was wonderful. We started this process with another dealer but we are very glad we ended up with Patrick Cadillac. Much better deals and fantastic people to work with! Thank you all!
We loved our experience at Patrick Cadillac! Steve Popp was outstanding. We drove over 3 hours to look at the car we were interested in. A price agreement had taken place prior to our arrival which made the process so much faster. Once we arrived we were immediately taken to the car for a test drive. Josh went along with us and he was very knowledgeable about the car. After arriving back at the dealer we were ready for paper work to be signed. A few more things dealt with the car and we were sent to finance. This process was ...
Fantastic, straightforward experience
I got a Cadillac Lyric from here and Edward was helping us with the purchase. Works hard to get the deal done. Knows all about the cars and gives you great insight! He made sure I was completely satisfied with the purchase with a follow up call.
Excellent customer service.
The team at Patrick Cadillac work together to make the car buying experience truly exceptional. Jessie the sales rep went above and beyond to make me feel welcome and address all my needs so that I was sure I was purchasing the right Cadillac for me. My new CT5 Sport is an absolutely beautiful vehicle. I could not be happier with it!
Great service a-z
The service team at Patrick Cadillac is outstanding! Time and time again I am impressed with the quality of customer service. Jordan Norris assisted me this last time with an issue I had on my car. He was patient and understanding of my needs. He was thorough in his explanation and helped me process the next steps. Thank YOU!!! :))
Jordan Norris did an excellent job. Fully explained the problem, made arrangements to get a loaner and kept me updated as to the progress of my car repair. Very professional.
Patrick Cadillac Service Dept is the best in the business! Their customer service hands down, is UNMATCHED. Jordan and Shayne are professional, courteous and customer oriented all at the same time. Thank you for always taking care of my needs. I do appreciate you guys! Keep up the great work. - MMS Realty.
Advisor was terrific. Friendly, informative, set expectations. Nice waiting area.
Friendly and courteous staff. A bit disappointed that I paid $250 for detailing and my windows were streaky, but overall a fine job.
30 K service. Great Service as always. Jordan always goes out of his way to make sure everything is perfect Thank-you Jim Hutton
Technician Anthony did a great job and went above and beyond the call of duty to make things right and his boss also helped A lot as well( sorry forgot your bosses name ) . Patrick Cadillac has done a great job servicing my truck. I will continue to bring my truck back to them for any problems I have in the future. I appreciate everything you guys have done for me and look forward to doing future business
Fantastic customer service from the service department!
Service rep. Jordan was very nice and accurate about the length of time my car would take! He was also helpful in directing me to receptionist. She directed me to sales mgr.s office to get a question answered! My car inspection went very well. Loved the video.
Good and bad with our first purchase at Patrick. The bad: see before and after photos below. Our new car had thirty five miles on it when it was delivered on a cloudy day so the finish wasn't noticeable. Turns out on a sunny day the car was full of car wash swirl marks on the corners and roof edges apparently from the dealer wash equipment. It cost me $650 to detail and paint correct (wet sanding required on the roof edges) my NEW car shortly after delivery. Another Cadillac dealership informed me they NEVER machine wash the black cars (...
Had an issue with my Apple car play. They got me in within the week & fixed my issue the same day.
I was impressed by the professionalism & efficiency Stela provided in my recent Volvo car buying experience. Well done!
Excellent service. Jordan's always on top of his game, anything I need. Love coming to see Roman too. Perceptionists are always so pleasant and nice. My car is running excellent. Thank you . I'll be back! R.Rossi
Friendly, knowledgeable, helpful in every way. A pleasure to do business with!
Great service oil change and tire rotation.
Unbelievably friendly and professional team at all levels of the organization
Good service, no issues.
I called late afternoon and was so pleased to be given an appointment first thing in the morning the next day. My brakes were making loud grating noises and I wasn’t comfortable driving my car. I waited for a couple hours and found the waiting area to be very clean, light and comfortable. The time flew by.
What a great experience. Sales person was transparent and easy to work with. All questions were answered and delivery of the vehicle was fast.
I purchased a used car at Patrick Volvo in Schaumburg, Il. The sales and staff were very helpful and pleasing to work with. There was no felt pressure from their sales people. I would consider going back for any future purchases.
Had a great experience buying from Claire. She went out of her way to make sure we completely understood the buying process and how our new car operated. No pressure she was great to work with and knows her stuff.
Amazing service!!!!
Jose Olvera was amazing. He made the exoerince of buying a cadliac easy. Alos he definily was knoldwgable and answerd all my questions. Thanks Jose.
Great service and great results
Patrick Cadillac diagnosed problem we were having with our Cadillac. Got needed parts and made the repairs. Very satisfied with Patrick Service and Roman.
Excellent service!