Customer Testimonials
Patrick Cadillac Customer Reviews
I Had a great experience with Mo! He was very attentive to the details of the transaction being that I was purchasing from out-of-state he made sure that my wife and I were able to be Picked up at the airport and even though we decided to have the vehicle shipped back to us, he made sure that everything went smoothly with Transporting the car back to me. Very professional and great experience for those in the Chicago area and would definitely recommend! Thanks again Mo!
Went in knowing what I wanted to test from their website Bought the CT5 sport the next day. I worked with Erin and she couldn’t be more fantastic!!! My entire experience was great !
This was the best car buying experience I’ve ever had! Thanks to Tola and the amazing team we worked with. Blessings!
Came in to look at a 2018 Cadillac Escalade ESV. Edward gave me such a warm welcome at the door and helped me out tremendously!
Everything during our purchase of buying our new car went extremely well and smoothly, from our test drive to our purchase agreement couldn’t have gone better. Erin and Joe did an excellent job at making us feel comfortable and making the whole car buying process enjoyable. All car buying should be done like this because it was a great experience. We will be back to see Erin and Joe when we get our next one, oh that will make # 3 then.
Patrick Cadillac is a great place to buy a car. Our salesman Steve Popp was wonderful . He Informed us of every step in the process. In fact everyone we dealt with at Patrick Cadillac was wonderful. We started this process with another dealer but we are very glad we ended up with Patrick Cadillac. Much better deals and fantastic people to work with! Thank you all!
We loved our experience at Patrick Cadillac! Steve Popp was outstanding. We drove over 3 hours to look at the car we were interested in. A price agreement had taken place prior to our arrival which made the process so much faster. Once we arrived we were immediately taken to the car for a test drive. Josh went along with us and he was very knowledgeable about the car. After arriving back at the dealer we were ready for paper work to be signed. A few more things dealt with the car and we were sent to finance. This process was ...
Fantastic, straightforward experience
I got a Cadillac Lyric from here and Edward was helping us with the purchase. Works hard to get the deal done. Knows all about the cars and gives you great insight! He made sure I was completely satisfied with the purchase with a follow up call.
Excellent customer service.
The team at Patrick Cadillac work together to make the car buying experience truly exceptional. Jessie the sales rep went above and beyond to make me feel welcome and address all my needs so that I was sure I was purchasing the right Cadillac for me. My new CT5 Sport is an absolutely beautiful vehicle. I could not be happier with it!
Great service a-z
The service team at Patrick Cadillac is outstanding! Time and time again I am impressed with the quality of customer service. Jordan Norris assisted me this last time with an issue I had on my car. He was patient and understanding of my needs. He was thorough in his explanation and helped me process the next steps. Thank YOU!!! :))
Jordan Norris did an excellent job. Fully explained the problem, made arrangements to get a loaner and kept me updated as to the progress of my car repair. Very professional.
Patrick Cadillac Service Dept is the best in the business! Their customer service hands down, is UNMATCHED. Jordan and Shayne are professional, courteous and customer oriented all at the same time. Thank you for always taking care of my needs. I do appreciate you guys! Keep up the great work. - MMS Realty.
Advisor was terrific. Friendly, informative, set expectations. Nice waiting area.
Friendly and courteous staff. A bit disappointed that I paid $250 for detailing and my windows were streaky, but overall a fine job.
30 K service. Great Service as always. Jordan always goes out of his way to make sure everything is perfect Thank-you Jim Hutton
Technician Anthony did a great job and went above and beyond the call of duty to make things right and his boss also helped A lot as well( sorry forgot your bosses name ) . Patrick Cadillac has done a great job servicing my truck. I will continue to bring my truck back to them for any problems I have in the future. I appreciate everything you guys have done for me and look forward to doing future business
Fantastic customer service from the service department!
Service rep. Jordan was very nice and accurate about the length of time my car would take! He was also helpful in directing me to receptionist. She directed me to sales mgr.s office to get a question answered! My car inspection went very well. Loved the video.
Good and bad with our first purchase at Patrick. The bad: see before and after photos below. Our new car had thirty five miles on it when it was delivered on a cloudy day so the finish wasn't noticeable. Turns out on a sunny day the car was full of car wash swirl marks on the corners and roof edges apparently from the dealer wash equipment. It cost me $650 to detail and paint correct (wet sanding required on the roof edges) my NEW car shortly after delivery. Another Cadillac dealership informed me they NEVER machine wash the black cars (...
Had an issue with my Apple car play. They got me in within the week & fixed my issue the same day.
I was impressed by the professionalism & efficiency Stela provided in my recent Volvo car buying experience. Well done!
Excellent service. Jordan's always on top of his game, anything I need. Love coming to see Roman too. Perceptionists are always so pleasant and nice. My car is running excellent. Thank you . I'll be back! R.Rossi
Friendly, knowledgeable, helpful in every way. A pleasure to do business with!
Great service oil change and tire rotation.
Unbelievably friendly and professional team at all levels of the organization
Good service, no issues.
I called late afternoon and was so pleased to be given an appointment first thing in the morning the next day. My brakes were making loud grating noises and I wasn’t comfortable driving my car. I waited for a couple hours and found the waiting area to be very clean, light and comfortable. The time flew by.
What a great experience. Sales person was transparent and easy to work with. All questions were answered and delivery of the vehicle was fast.
I purchased a used car at Patrick Volvo in Schaumburg, Il. The sales and staff were very helpful and pleasing to work with. There was no felt pressure from their sales people. I would consider going back for any future purchases.
Had a great experience buying from Claire. She went out of her way to make sure we completely understood the buying process and how our new car operated. No pressure she was great to work with and knows her stuff.
Amazing service!!!!
Jose Olvera was amazing. He made the exoerince of buying a cadliac easy. Alos he definily was knoldwgable and answerd all my questions. Thanks Jose.
Great service and great results
Patrick Cadillac diagnosed problem we were having with our Cadillac. Got needed parts and made the repairs. Very satisfied with Patrick Service and Roman.
Excellent service!
Shane was great! Super helpful and informative, and got the job done fast!
Problem diagnosed, corrective action taken, extended warranty provided vehicle while work was done. Thanks Roman and Patrick Cadillac.
Erin is great. They did a great job on my car.
Always grate service
Everyone we dealt with at Patrick Cadillac was awesome. They took care of us and gave us the best deal possible. Jesse had everything ready for us and cleaned up. He went above and beyond to find my wife and I exactly what we wanted, we couldn’t be happier. Joey was great to deal with and made our choice to go with Patrick Cadillac even easier. Michale was also great to deal with and worked with us to get our flat line where we wanted it. I recommend Patrick to anyone looking for a Cadillac.
Great service, and easy to do business with!
Patrick Volvo is TOPS! Stella, Brett and Nick are the gold standard in professional automotive marketing and sales!
My second time going to Patrick Cadillac been Happy with the service I have received thus far. Like that they seem to be upfront and honest fars as repairs that need attention now and things that could be held off to get done at a later time. Plus sending you a video recording of the work that was done. Really like that they explain everything with out making you feel like just trying to get you out of place. Did not give 5 stars because need more time to see if that's service they provide not just one song and ...
Great diagnosis of my car and great service. Especially Roman! 😊
Stopped by to have Patrick check the suspension on my newish XC40 Recharge. All was A-ok. Nice to get it looked at. Tom and Erin were great.
Patrick is so great to deal with. Quality organization.
Very good
The dealership is great. Clean and everyone is friendly. They send you a video of what they did.
I had a great experience. They fixed the problem and I have had no issues. They showed me a video of the inspection and what was needed to be done.
Excellent service. Top notch. Wouldn’t take my vehicle anywhere else.
Happy with Patrick Cadillac on a trade in, got a fair deal on a car, and fair price on the trade. Treated well.
Shane at Patrick Cadillac was an excellent service advisor. He and the team took care of the issues and communicated exactly what was needed and then made sure it was taken care of and on time.
Excellent service and very friendly personnel
Jessie was great
I bought a fully loaded 2020 Cadillac ct5 earlier this week with only 15k miles, Jesse and others that work here took really good care of me. They made it an easy process, I’m really happy with my purchase and the car I got is sweet. Good people at Patrick Cadillac I highly recommend, it was overall a great experience car shopping here.
Always a good experience. Patrick Cadillac is very trustworthy. The Service Department is very organized and professional.
Outstanding service. Jordan was knowledgeable and courteous, returned calls or texts promptly and had my car in and out when promised.