Customer Testimonials

Had a great buying experience from start to finish. A big thanks to Joey and Steve for making the car buying process enjoyable and efficient.

Very pro service. Satisfaction is guaranteed

My sincere thanks to Edward Gesualdo for assisting me in purchasing a new XT5. It has been a long time since I purchased a vehicle, so I appreciate Edward's knowledge and experience. During the test drive Edward was very patient and explained the main features and capabilities of the car. After I purchased the vehicle Edward reached out a couple days later to check if I had any questions on the vehicle. A nice touch. I found out purchasing a vehicle is a team effort so thank you to Joshua for his technical expertise and assisting me in setting ... Read More

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DealerRater - Oct 29, 2026

My sincere thanks to Edward Gesualdo for assisting me in purchasing a new XT5. It has been a long time since I purchased a vehicle, so I appreciate Edward's knowledge and experience. During the test drive Edward was very patient and explained the main features and capabilities of the car. After I purchased the vehicle Edward reached out a couple days later to check if I had any questions on the vehicle. A nice touch. I found out purchasing a vehicle is a team effort so thank you to Joshua for his technical expertise and assisting me in setting up my Cadillac account and Michale for completing the financial paperwork.

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Brought my Escalade IQL in for the first service. Communication from the dealer was excellent and the service was done quickly and smoothly. I will continue to have Patrick Cadillac service my cars. Thank you

I had to search out of my NC region to locate the CT5-V with the specifications and color I wanted. I landed on Patrick Cadillac's website and got connected with Tom Mavraganis. Tom's customer service was exceptional from the first call! He was knowledgeable about the vehicle and provided thorough details throughout the process. He was accessible via text/call and never dropped the ball with communication during the negotiating and processing of the sale. He connected me with the freight service, Ship Your Car Safely, from IL to NC, which also was a seamless process, and ... Read More

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Google - Oct 12, 2026

I had to search out of my NC region to locate the CT5-V with the specifications and color I wanted. I landed on Patrick Cadillac's website and got connected with Tom Mavraganis. Tom's customer service was exceptional from the first call! He was knowledgeable about the vehicle and provided thorough details throughout the process. He was accessible via text/call and never dropped the ball with communication during the negotiating and processing of the sale. He connected me with the freight service, Ship Your Car Safely, from IL to NC, which also was a seamless process, and great to work with! The fact of buying a car without any in-person contact has some level of nervousness, but Tom minimized that with his communication, following through with everything discussed, and being the point man with a lot of moving tasks to complete. Exceptional experience with Tom! THANK YOU!!

All was good

Everyone was very helpful. Zander and Mark went above and beyond.

The worst, for so many reasons! The list goes on. You know what I did and what you should do too? I went to another Cadillac location for service. Not only is this location disorganized, they are rude, combative, insulting and when you submit a complaint they are silent! Take yourself a couple miles out to another dealership and there you will find much better experiences and service! I would never refer here. And, I made sure to let the referral know, just stop referring here. I had luxury experience from another cadillac dealership in comparison.

I recently leased a 2026 Lyriq Sport with Michael at Patrick Cadillac, and it was one of the best dealership experiences I’ve had. He understood exactly what I was looking for, worked with me over a few days, and had everything ready once we agreed on the deal. The entire process was seamless, especially for my first lease, and I feel like I got a great deal. Ask for Michael—he’ll take care of you!

I am very happy with the service I’ve gotten at Patrick Cadillac. Jordan Norris has been exceptional at getting my car serviced along with the rest of your staff. I highly recommend Jordan and the service department at Patrick.

I’ve been taking my caddy here for service and they’ve always done a great job. They even helped me get a new engine through my extended warranty company. Was there recently to test drive a Lyriq and Edward helped us out. Fantastic experience. Ed was super knowledgeable and personable and made the test drive and whole experience top tier.

The service I received at Patrick Cadillac was outstanding. My service advisor, Xander Leary, got me in and out exactly within the time he promised and went above and beyond to help reduce the cost of my repairs. His professionalism and care made the entire experience exceptional. Thank you so much, Xander.

Tom Mavraganis was the best! He was patient with us and super transparent about all aspects of the buying process.

I so miss the best sales person a dealership could ever have. Her name is Erin Pryrchla. She was always available, super knowledgeable, and of course, super nice. Erin was always available to answer any questions and this was up to a year after I purchased my Cadillac XT5. I was sorry to hear she no longer works at Patrick Cadillac. On another note, I had service at Patrick Cadillac one time and I was very pleased with their work.

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Xander and the Patrick Cadillac service team went above and beyond to diagnose and fix an engine misfire on my 2021 Escalade. They worked with my extended warranty to minimize the ovrrall costs.

Had 1st original service done and an Onstar module defect fixed. Oil change and wheel rotation.

I have purchased several vehicles from this dealer the most recent in August 2026. The negotiation was straight forward, direct and efficient. I have always found their service department to be responsive and efficient as well.

I purchased a vehicle 1 month ago nothing but problems... I brought vehicle home all the oil spill all over my driveway on 3 different locations stain all.my driveway... I took it in they said nothing was wrong just low on oil .. that was funny I see that's how they cover thier but meaning Cadillac service team ... Then I brought it bk n had still had a leak n also when I turn ac on it fogs up my windshield n side windows .. so no2 they come pick up my truck n let's guess nothing is wrong I find ... Read More

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Google - Aug 31, 2026

I purchased a vehicle 1 month ago nothing but problems... I brought vehicle home all the oil spill all over my driveway on 3 different locations stain all.my driveway... I took it in they said nothing was wrong just low on oil .. that was funny I see that's how they cover thier but meaning Cadillac service team ... Then I brought it bk n had still had a leak n also when I turn ac on it fogs up my windshield n side windows .. so no2 they come pick up my truck n let's guess nothing is wrong I find it funny cause none of my previous vehicles ever had that happen ... so now I have a vehicle that's pretty much a lemon that now I have to pay for it cause nothing is wrong.... n let's not forget the stains of oil in my new cement that they won't fix ...SO PLEASE DONOT SUPPORT THIS DEALERSHIP VERY UNPROFESSIONAL!!!

As always I receive fantastic service from Patrick Cadillac. This time was no exception. Steve Popp in Sales and Xander at service desk were phenomenal in getting the vehicle towed and serviced for my Cadillac ESV.

I got a brand new Liriq 2 years ago, from Patric Cadillac and yes I drove to all Cadillac dealerships in Illinois to make sure I am getting the best deal, 2 years later, yesterday, I got brand new 2026 Liriq, and yes I drove again to all dealerships just to make sure I won't see on Facebook later on that someone got a better deal 😀 and guess what, again the best deal was offered to me by the same salesman that got me the best deal 2 years ago aswell 😀 my point is, if you want to get the best deal you ... Read More

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Google - Aug 15, 2026

I got a brand new Liriq 2 years ago, from Patric Cadillac and yes I drove to all Cadillac dealerships in Illinois to make sure I am getting the best deal, 2 years later, yesterday, I got brand new 2026 Liriq, and yes I drove again to all dealerships just to make sure I won't see on Facebook later on that someone got a better deal 😀 and guess what, again the best deal was offered to me by the same salesman that got me the best deal 2 years ago aswell 😀 my point is, if you want to get the best deal you don't have to drive 2 days and see all the dealerships, just go to Patrick Cadillac in Schaumburg and ask for Alvaro Guzman (Hablamos Espanol ) Client Advisor.

Best Cadillac Dealer around, everytime we need service they get us right in and fixed right the first time around!

Service with Patrick is awesome, the workers are kind ,nice patient and understanding and work with you through it all. I like to give a big shout to Shane Castillo and his team all the times I wasn't denied Service and always provided me with a loaner. If Shane say he will do it its done. The man keeps his word what ever he tells you that's what it is. Big shout to Patrick Cadillac service department.

Edward was great!

Cadillac sales persons are very good. I had great experience with Phoenix. I bought an electric car and since getting a L2 charger takes time, Phoenix offered to let me get my car charged till I get my home charger installed. However the Finance Department is not good in telling you all the details you are signing. I was not told about a $595 lease ending fee. Also I was incorrectly told when my second lease payment will be due.

Never had an easier experience buying a car. Mike showed me a car we talked price and weren’t on the same page. He then went to the sales manager Joey and they came back with an offer I couldn’t refuse. The process was seamless. Great customer service.

I have owned Cadillacs for over 10yrs, and all my experiences have been good. I would say this is the best overall experience I had.

The service team always provides great customer service and I have the highest level of trust in their ability to diagnose the problem and fix it properly. They are the main reason I continue to purchase a Cadillac.

Truly a great team at Patrick Cadillac. From setting the service appointment, checking in and promptly having my vehicle repaired. Good to see excellent customer service!

I dropped my car off on May 4 to repair my CT5. It was originally brought in to fix an issue that was covered by the warranty. The first problem with the dealership came up when they told me they didn't have any loaner cars available. As a result, they coordinated a rental with the local Enterprise office. I was told the car would be a luxury vehicle similar to mine, but this was not accurate. After not receiving any updates for a few days, I called the dealership and was told the parts were on back order and may ... Read More

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Google - Jul 6, 2026

I dropped my car off on May 4 to repair my CT5. It was originally brought in to fix an issue that was covered by the warranty. The first problem with the dealership came up when they told me they didn't have any loaner cars available. As a result, they coordinated a rental with the local Enterprise office. I was told the car would be a luxury vehicle similar to mine, but this was not accurate. After not receiving any updates for a few days, I called the dealership and was told the parts were on back order and may not arrive until May 28. This was never mentioned as a possibility when I dropped the vehicle off. Over the next couple weeks, I called for updates about the loaner from the dealership. I always had to initiate communication. Most times when I called, my point of contact was not available or had the day off. It would take multiple attempts to get a call back. Eventually a loaner became available and the original parts had arrived. However, another issue was discovered and replacement parts to fix it were also on back order. This pattern continued over the next few weeks: calling for an update and being told about a new issue. I only received information when I called. On numerous occasions the employee from the dealership told me he would call me the next day or by a certain day, but never did. I would always have to reach out for updates. I did not receive my vehicle until June 24. I understand parts can take a while to be delivered by the manufacturer, but the lack of communication and inability to follow through on deadlines is the reason for this rating. I will be looking for another service option for future repairs and strongly recommend others avoid Patrick Cadillac.

Ed Gesualdo provided overall exceptional service in my recent purchase of a CT5.

I had a great experience with Jordan Norris at this location to get my car serviced. He was helpful, knowledgable and he kept me informed at each step. I was never in the dark with what was going on with my car and I wasn’t surprised by anything either. I will continue to come back to this location because of his great customer service. The techs who serviced the vehicle did an excellent job working on my car as well. Great job guys!

I like the service and the hospitality that is given. I came in to get sensors replaced at that time my air conditioning stop working they took care of both repairs within the same day. I have a great service guy that works well with me thanks Shane!!!

The atmosphere was non-pressured, and the people I dealt with were very professional, transparent and friendly. It made no difference that I was purchasing a used car that wasn't a make they normally sell. Overall, purchasing at Patrick Volvo was an excellent experience.

Should be 0. It that is not an option. I was attempting to buy an XT 5 courtesy vehicle. There were 2 I was interested in. Both were placed in service in Feb 2026. Both had under 4k in mileage and both had reported engine issues. The Patrick Cadillac sales person never disclosed this and when I confronted her she vehemently denied any issues. The truth is I had the GM service histories. The sales person was named Kaitlyn. Such a scummy way to do business. I would avoid this dealership at all cost. Can’t begin to imagine what their service department is ... Read More

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Google - May 31, 2026

Should be 0. It that is not an option. I was attempting to buy an XT 5 courtesy vehicle. There were 2 I was interested in. Both were placed in service in Feb 2026. Both had under 4k in mileage and both had reported engine issues. The Patrick Cadillac sales person never disclosed this and when I confronted her she vehemently denied any issues. The truth is I had the GM service histories. The sales person was named Kaitlyn. Such a scummy way to do business. I would avoid this dealership at all cost. Can’t begin to imagine what their service department is like if the sales team is so blatantly dishonest and unethical.

Horrible experience

Terrible service

Great experience buying a car at Patrick Cadillac! The sales agent, Alvaro Guzman was super good!!!

I had a very concerning experience at a Cadillac dealership with a sales representative named Egor. I am a business owner with multiple locations, and I made it clear from the start that I intended to purchase through my business. Instead of working with me professionally, I felt I was treated differently and unfairly. The representative pushed me to use my personal credit despite my clear request for a business purchase. The way the conversation was handled came across as dismissive and, in my view, discriminatory. When you are spending this level of money, you expect respect and proper guidance. ... Read More

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Google - May 4, 2026

I had a very concerning experience at a Cadillac dealership with a sales representative named Egor. I am a business owner with multiple locations, and I made it clear from the start that I intended to purchase through my business. Instead of working with me professionally, I felt I was treated differently and unfairly. The representative pushed me to use my personal credit despite my clear request for a business purchase. The way the conversation was handled came across as dismissive and, in my view, discriminatory. When you are spending this level of money, you expect respect and proper guidance. That did not happen here. I strongly recommend management review this situation and how their team interacts with business clients from different backgrounds. I hope the dealership takes this seriously and improves its approach moving forward.

Thanks Erin for being so helpful in purchasing our CT4

Do not do business with this Patrick Cadillac, the managers and finance managers have no idea what they are doing and just blame mistakes on one another. The General manager is also afraid to return phone messages or take any accountable for the dealership. Do yourself a a favor and shop elsewhere.

Fantastic service handled with unmatched professionalism.

Smooth and easy purchase of my Escalade. Katelyn gave great service and truly went the extra mile by picking up my vehicle when it was delayed. Thank you for making it such a positive experience!

Went in for 15k service (tire rotation) on my 2024 Lyriq . No issues with car. 10 min after driving away, TPMS service needed error displays. Back to service dept., supposed retraining of tpms sensors. Drive away 15 min later same issue. Service rep. was very helpful and understanding that the vehicle had NO issues coming in but now had an issue after servicing that sysyem of the vehicle. New TPMS sensor installed next day and appears to have corrected the problem, after a 3 trips to the dealership. My real issue arises from the fact that every time I have brought the Lyriq in ... Read More

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Google - Apr 11, 2026

Went in for 15k service (tire rotation) on my 2024 Lyriq . No issues with car. 10 min after driving away, TPMS service needed error displays. Back to service dept., supposed retraining of tpms sensors. Drive away 15 min later same issue. Service rep. was very helpful and understanding that the vehicle had NO issues coming in but now had an issue after servicing that sysyem of the vehicle. New TPMS sensor installed next day and appears to have corrected the problem, after a 3 trips to the dealership. My real issue arises from the fact that every time I have brought the Lyriq in for anything at ANY Cadillac dealer, I typically get the car back with an issue I didn't have before! The car itself is wonderful and I wouldn't hesitate to recommend it. Never had any issues with OTA updates either.

Phoenix was awesome to work with, very understanding and patient. 10/10 and has a wonderful attitude, he made the patrick experience extraordinary.

Egor and Tommy were both absolutely fantastic in my car buying experience. We were strapped on time when needing a vehicle before a trip to replace a totaled car. They answered every question we had, never made us feel like a bother and worked with us on the limited times we could get up there. Egor always greated us with a smile and clearly explained any questions we had. We found the perfect vehicle for us with all the features I wanted both new and old. Highly recommend working with Egor when searching for a vehicle. I live about 40 minutes ... Read More

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Google - Mar 2, 2026

Egor and Tommy were both absolutely fantastic in my car buying experience. We were strapped on time when needing a vehicle before a trip to replace a totaled car. They answered every question we had, never made us feel like a bother and worked with us on the limited times we could get up there. Egor always greated us with a smile and clearly explained any questions we had. We found the perfect vehicle for us with all the features I wanted both new and old. Highly recommend working with Egor when searching for a vehicle. I live about 40 minutes away from this dealership and it was absolutely worth the drive for great service.

Shane, thank you for everything. The truck feels and drives great. Yes, the service with you and the staff was great. I'll bring my truck back only to you if and when it needs service. Thanks again. Gmc sierra 1500 Sal Rexhepi

Egor was excellent. He made the process of purchasing my new vehicle very easy. He was very attentive and professional. I appreciate the time he spent working with me and am very satisfied with my purchase.

My time at Patrick Cadillac was amazing staff was very respectful and very patient. Want to thank salesman Thomas M for the amazing service and listening to what I was looking for coverages wise and car wise. Made the buying process very easy to understand and fast. And would also like to give a thanks to finance consultant Jessie F for ensuring I understood everything and going above and beyond with the extended warranty and gap coverage ensured my car was protected in every way possible. Extremely pleased with the quality of service. 1000% would recommend for anyone looking for a ... Read More

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Google - Feb 24, 2026

My time at Patrick Cadillac was amazing staff was very respectful and very patient. Want to thank salesman Thomas M for the amazing service and listening to what I was looking for coverages wise and car wise. Made the buying process very easy to understand and fast. And would also like to give a thanks to finance consultant Jessie F for ensuring I understood everything and going above and beyond with the extended warranty and gap coverage ensured my car was protected in every way possible. Extremely pleased with the quality of service. 1000% would recommend for anyone looking for a quality car and service to give them a try definitely returning here for my next purchase or just recommending it to anyone looking for a car.

I come here with my Escalade because I have oil leak . They keep my car here for two days !How can you see from my pic it’s an oil leak . Here is the report of Patrick Cadillac stating is no leak ! Can you believe that ? What’s going on and I’m not catching here ??? First pic is before going to dealership and the last one after I picked up my car ! It’s anybody see any difference between first and last pics ? Thanks for washing my time ! Was the last visit here ! NOT RECOMMENDED THIS PLACE !

Buying a used car is rarely a simple process, but I truly feel that Patrick Cadillac did their absolute best to ensure my satisfaction. While there were a few initial hurdles—including multiple trips to the dealership and some key vehicle details that were listed a bit too discreetly, the team went above and beyond to follow up and rectify those concerns. I have now owned the car for six months and am very happy with it; it runs perfectly, looks great, and has had no unexpected issues. I recommend this dealership and want to give a sincere thank you ... Read More

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Google - Feb 19, 2026

Buying a used car is rarely a simple process, but I truly feel that Patrick Cadillac did their absolute best to ensure my satisfaction. While there were a few initial hurdles—including multiple trips to the dealership and some key vehicle details that were listed a bit too discreetly, the team went above and beyond to follow up and rectify those concerns. I have now owned the car for six months and am very happy with it; it runs perfectly, looks great, and has had no unexpected issues. I recommend this dealership and want to give a sincere thank you to my salesman, Alvaro Guzman, for his help in securing a deal.

Erin was great super knowledgeable Experience fast All you need to get a car Highly recomend ask for erin

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Abysmal Service and Zero Negotiation: Avoid Stela Sonic and Tommy Pililimis My recent experience at this dealership was, frankly, infuriating. I would give zero stars if possible. Our salesperson, Stela Sonic, was the primary reason for our walk-out. • Terrible Communication: Her email response time was unacceptable, creating unnecessary delays in the process. • Extremely Rude and Condescending: In person, her attitude was consistently rude and highly condescending. She seemed utterly uninterested in making a sale or providing basic customer service. Her demeanor made it clear she didn't value our business at all. This poor treatment alone was enough to make ... Read More

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Google - Dec 13, 2025

Abysmal Service and Zero Negotiation: Avoid Stela Sonic and Tommy Pililimis My recent experience at this dealership was, frankly, infuriating. I would give zero stars if possible. Our salesperson, Stela Sonic, was the primary reason for our walk-out. • Terrible Communication: Her email response time was unacceptable, creating unnecessary delays in the process. • Extremely Rude and Condescending: In person, her attitude was consistently rude and highly condescending. She seemed utterly uninterested in making a sale or providing basic customer service. Her demeanor made it clear she didn't value our business at all. This poor treatment alone was enough to make us hesitant, even though we were genuinely interested in the car. When it came time to discuss price, the Car Manager, Tommy Pililimis, was no better. He was completely unwilling to work with us. • Zero Negotiation: We were essentially told there was "no room on the price," and they wouldn't negotiate even slightly. We weren't asking for a massive discount, but the absolute refusal to engage in any discussion felt disrespectful. I was actually prepared to purchase the car for the asking price, but my wife and I were so poorly treated by both Stela and Tommy that we walked away without a second thought. I would never give this dealership or these two individuals my money with that level of atrocious service and arrogance. They clearly don't value their customers. Shop elsewhere!

I had a really disappointing experience with a car salesperson named Stella at this dealership. I bought a used car here, and throughout our interactions, Stella was extremely impatient—she barely smiled, didn’t engage in any friendly conversation, and failed to provide clear explanations or thorough answers to my questions. She also lacked enthusiasm, refused to offer any discounts, and overall didn’t deliver the basic service I expected. To make matters worse, the dealership’s process is excessively slow. After I paid, I waited there for four to five hours with no one following up on my paperwork ... Read More

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Google - Nov 5, 2025

I had a really disappointing experience with a car salesperson named Stella at this dealership. I bought a used car here, and throughout our interactions, Stella was extremely impatient—she barely smiled, didn’t engage in any friendly conversation, and failed to provide clear explanations or thorough answers to my questions. She also lacked enthusiasm, refused to offer any discounts, and overall didn’t deliver the basic service I expected. To make matters worse, the dealership’s process is excessively slow. After I paid, I waited there for four to five hours with no one following up on my paperwork or the handover. I only got the car keys and was able to drive off right before the dealership closed, which was incredibly frustrating. On top of that, I’ve been waiting for a long time and still haven’t received the car title. This has kept me from registering the vehicle and getting official license plates, adding even more inconvenience. I’d advise others to think carefully before choosing this dealership, especially if you might work with Stella. Her unapproachable demeanor and lack of customer care, combined with the dealership’s sluggish processes, made the entire experience quite uncomfortable. If you’re looking for a more attentive, efficient, and friendly buying experience, it’s better to go elsewhere. This dealership’s service fell short, and my overall experience was deeply unsatisfactory.

Patrick Cadillac of Schaumburg – Took my car for a joyride! 105 miles on it after I dropped it off according to their records. They admitted they gave it to one of their employees to take home for 2 days. Got chips in the hood and the tire. Even after having admitted to giving it to an employee and adding the miles, their paperwork shows they only added 2 miles to the car. Guy added his phone to the radio, changed settings to track mode and made a stop at Walgreens (found receipt in car). No idea where else they went. Unbelievable.

The dealer was very disappointing. After taking a optiq for a ride . We meet inside for them to tell us they don't recognize the government rebate and at that point I told them we're out of here. Under the Biden administration that rebate should have come off on the purchase of the car and they refused and told us they didn't follow that law. So with that assumption we went to heritage Cadillac in Lombard and bought our optiq. Their loss !!

Took car in for a warranty item. Was told about 90 minutes. 4 hours later stil waiting to get my car.

I brought my 2024 Escalade ESV Platinum sports (20K miles) to Patrick Cadillac after an engine failure. They told me the vehicle would be there for two weeks and refused to provide a courtesy/loaner vehicle. I was left without transportation while still making huge payments on a $130K truck I couldn’t drive. After I posted a review, they replied with the usual: “Please call us so we can make this right.” I called. I followed up. Nothing changed. No loaner, no help, no urgency. I ended up paying out of pocket to have my Escalade towed to another Cadillac. ... Read More

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DealerRater - Jul 16, 2025

I brought my 2024 Escalade ESV Platinum sports (20K miles) to Patrick Cadillac after an engine failure. They told me the vehicle would be there for two weeks and refused to provide a courtesy/loaner vehicle. I was left without transportation while still making huge payments on a $130K truck I couldn’t drive. After I posted a review, they replied with the usual: “Please call us so we can make this right.” I called. I followed up. Nothing changed. No loaner, no help, no urgency. I ended up paying out of pocket to have my Escalade towed to another Cadillac. They checked it in within 2 days, treated me with respect, and gave me a loaner immediately. That’s what real customer service looks like. If you’re thinking about bringing your Cadillac here, get everything in writing and don’t rely on the copy/paste customer service replies you see online. My experience: all talk online, no support in real life.

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I regret ever trusting Patrick Cadillac/ Cadillac as a brand. I spent $130,000 expecting luxury and convenience, but I’ve been treated with nothing but disrespect and neglect. My vehicle will be at their dealership for over two weeks, and they flat-out refused to give me a courtesy car. I asked multiple times, and they just kept saying “no” with zero effort to help. I’m now left without a car while still making massive payments on a vehicle I can’t even use. On the other hand, they haven’t even started to look at my car. This is not ... Read More

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Google - Jul 10, 2025

I regret ever trusting Patrick Cadillac/ Cadillac as a brand. I spent $130,000 expecting luxury and convenience, but I’ve been treated with nothing but disrespect and neglect. My vehicle will be at their dealership for over two weeks, and they flat-out refused to give me a courtesy car. I asked multiple times, and they just kept saying “no” with zero effort to help. I’m now left without a car while still making massive payments on a vehicle I can’t even use. On the other hand, they haven’t even started to look at my car. This is not how a so-called premium brand should operate. Their behavior has been rude, dismissive, and unprofessional from start to finish. Don’t buy from Patrick Cadillac. In fact, don’t buy a Cadillac at all. This is what you’re really paying for stress, delays, and being stranded without support.

This place is a complete joke. My Platinum sports Escalade is at Patrick Cadillac, and I was expecting a professional service, but all I got was excuses, delays, and complete lack of communication. No loaner was provided, even though they knew I’d be left without a vehicle and they acted like that wasn’t their problem. The staff’s attitude is pathetic and dismissive. They talk down to you like you’re bothering them for asking basic questions about your own car. It’s clear they don’t care about customers once the sale is done. They refused to ... Read More

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Google - Jul 10, 2025

This place is a complete joke. My Platinum sports Escalade is at Patrick Cadillac, and I was expecting a professional service, but all I got was excuses, delays, and complete lack of communication. No loaner was provided, even though they knew I’d be left without a vehicle and they acted like that wasn’t their problem. The staff’s attitude is pathetic and dismissive. They talk down to you like you’re bothering them for asking basic questions about your own car. It’s clear they don’t care about customers once the sale is done. They refused to take any accountability and made no real effort to accommodate me, even though I was more than patient. For a luxury brand like Cadillac, this is beyond embarrassing. Their service doesn’t even match up to what you’d expect at a basic shop, let alone a certified dealership. If you value your time, money, or sanity, take your vehicle somewhere else. The lack of professionalism, horrible service, and refusal to provide a loaner show exactly how little they care. I don’t know how a place like this is still in business. This was my last time trusting them with anything.

Worst experience I’ve ever had with any dealership and this is the second time. I have a 2024 Cadillac Escalade ESV Platinum Sports Edition which is a $130k vehicle! and out of nowhere, the car completely shut down while I was driving. No warning, no check engine light, nothing. I had to get it towed to Patrick Cadillac in Schaumburg, and that’s where things got even worse. Even though I wasn’t on-site, I called the dealer immediately, expecting some level of professionalism and urgency. Instead, I was met with rude, dismissive behavior, like my problem wasn’t their ... Read More

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Google - Jul 8, 2025

Worst experience I’ve ever had with any dealership and this is the second time. I have a 2024 Cadillac Escalade ESV Platinum Sports Edition which is a $130k vehicle! and out of nowhere, the car completely shut down while I was driving. No warning, no check engine light, nothing. I had to get it towed to Patrick Cadillac in Schaumburg, and that’s where things got even worse. Even though I wasn’t on-site, I called the dealer immediately, expecting some level of professionalism and urgency. Instead, I was met with rude, dismissive behavior, like my problem wasn’t their concern. The first thing they said was, “It’ll take a couple of days just to look at it.” That’s not to fix it — just to acknowledge it exists. No offer of help, no apology, no sense of urgency whatsoever. They flat-out refused to give me a loaner, even though the car is under warranty and the breakdown is clearly a mechanical fault. I’m now without a vehicle, paying for Ubers and other transport out of my own pocket. I even got a parking ticket because of where the car stalled — and guess what? Still making payments on a luxury vehicle I can’t use. Cadillac claims to offer a premium experience. This was anything but. The way Patrick Cadillac handled this shows they are not interested in helping customers. Avoid this dealer if you value respect, accountability, or service after the sale. Once you buy, you’re on your own… even if the vehicle fails on day one.

Prior to driving 3 1/2 hours to see/purchase the car, I was told on the phone I could not talk to a sales person because the receptionist had to assign one to me — so I couldn’t ask any questions about the car. The receptionist also told me she was SURE there was room to negotiate on the price of the car. She told me I could write a personal check because we were coming on a Saturday, and I was forced into financing the car because they did NOT accept personal checks. She said she knew the car and it ... Read More

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Google - Jul 4, 2025

Prior to driving 3 1/2 hours to see/purchase the car, I was told on the phone I could not talk to a sales person because the receptionist had to assign one to me — so I couldn’t ask any questions about the car. The receptionist also told me she was SURE there was room to negotiate on the price of the car. She told me I could write a personal check because we were coming on a Saturday, and I was forced into financing the car because they did NOT accept personal checks. She said she knew the car and it was great. Upon arrival the next day, we were told they did not do any negotiations — their price was firm. (They did come down a couple hundred dollars). They gave is a sheet about some guaranteed work they do for a year — “The Patrick Promise”. It includes windshield repair and dings and dents getting repaired. I asked about getting the repairs done where we live and they said yes that was ok. When I called them to have several little dings fixed (which were on the car when I purchased it) I was told I had to have the repairs done at their dealership. I would have made them fix the dents first if I had known I couldn’t get them done where I live. They told me the car had been totally checked out and was good to go. When I got home and had the car looked at I was told the front tires shouldn’t be on the car, they were so bad. Back tires were quite as bad. So I had to buy a new set of tires. I tried to talk to the salesman we were assigned and he quit communicating with me. Then I got the email address of the general manager, ENZO, and sent him an email and NEVER GOT ANY RESPONSE from him. Very disappointing experience. ONE DAY LATER: I received this automated response from Patrick Cadillac. They seem so concerned that they’re having me contact them AGAIN after getting no where with them the first few times I contacted them. Response from the owner 21 hours ago Gayl, I’m sorry to hear about your experience and the frustrations you faced regarding communication, pricing, and vehicle condition. Your feedback is important, and we understand how disappointing this must have been for you. Please feel free to reach out via text or call for further assistance, as we want to ensure your concerns are addressed. -The Patrick Dealer Group Customer Relations Team

tried to talk to service manager or service advisor about emission warranty and appointment for my xt5 no one available. Said they would call me when someone is available. 2 hour later no call. This is the third and last time I will try and set up appointment to have car worked on. Cannot go to dealership where no one is available and no one calls you back. Made appointment with another dealership. fast and easy. Job estimate is about $2-3,000. Patrick lost out and they will not see my car again. Bad way to run a business.

I brought my new vehicle to this dealership to fix a faulty rear camera. Instead of resolving the issue smoothly, the experience quickly went downhill. During the first service visit, the trunk door switch was damaged. On my second visit, it was only temporarily fixed, and I am now waiting for a replacement part. To make matters worse, an oil change was completed without resetting the oil life indicator, which caused repeated alerts in my vehicle app. This is a basic step that should not be overlooked. The service experience itself was equally disappointing. I waited over five hours during ... Read More

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Google - May 31, 2025

I brought my new vehicle to this dealership to fix a faulty rear camera. Instead of resolving the issue smoothly, the experience quickly went downhill. During the first service visit, the trunk door switch was damaged. On my second visit, it was only temporarily fixed, and I am now waiting for a replacement part. To make matters worse, an oil change was completed without resetting the oil life indicator, which caused repeated alerts in my vehicle app. This is a basic step that should not be overlooked. The service experience itself was equally disappointing. I waited over five hours during my first visit with no updates or communication. The dealership does not have enough loaner vehicles and does not prioritize customers who purchased their vehicles there, which is frustrating given the circumstances. Overall, this experience fell far short of expectations for a dealership servicing a new car. What began as a 5-star impression has unfortunately turned into a 1-star experience. I will not be returning for future service. ---------------------------------------------------------------------------------------------------- We recently purchased a brand new 2025 Cadillac XT4 from Patrick Cadillac, and we had the absolute pleasure of working with Edward Gesualdo. From start to finish, Edward was incredibly helpful, caring, and attentive. He took the time to understand what we were looking for, answered all our questions with patience and professionalism, and made the entire process smooth and enjoyable. His genuine care for our satisfaction really stood out, and we couldn’t be happier with both the vehicle and the experience. Thank you, Edward, for going above and beyond!

Erin was fantastic, always available when I needed her and everything she told me about the vehicle was spot on. Purchase day was as quick as I have every been through, the entire dealership was ready.

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Horrific experience. I purchased a ford fusion with 70,000 miles on it. After 100 miles of driving it, it broke down on the side of the road, got towed, and I got a call the transmission was blew and it would be 8,000 to fix after having the car 2 days. Took me over a month to get a response after calling EVERY DAY. They don’t care about you unless you getting a 70,000$ car. Tommy the used car manager is absolutely awful. Never contacted me not once, even went on vacation, still no word from him. My experience here was beyond awful and ... Read More

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Google - May 5, 2025

Horrific experience. I purchased a ford fusion with 70,000 miles on it. After 100 miles of driving it, it broke down on the side of the road, got towed, and I got a call the transmission was blew and it would be 8,000 to fix after having the car 2 days. Took me over a month to get a response after calling EVERY DAY. They don’t care about you unless you getting a 70,000$ car. Tommy the used car manager is absolutely awful. Never contacted me not once, even went on vacation, still no word from him. My experience here was beyond awful and I highly recommend anyone, especially females should stay far away from this place. They will lie and rip you off until you get a lawyer.

I'm writing this review to help others avoid the mistake I made by purchasing a vehicle from this dealership. It was a very disappointing experience from start to finish. I live in a different state and found a car I liked on their website. I contacted the dealership online and was assigned a salesperson named Belen. Unfortunately, Belen was extremely difficult to communicate with—her responses to my questions were vague, unhelpful, and often didn't address what I asked. Every time I tried to speak with someone else, I was told I had to deal with my assigned ... Read More

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Google - Apr 11, 2025

I'm writing this review to help others avoid the mistake I made by purchasing a vehicle from this dealership. It was a very disappointing experience from start to finish. I live in a different state and found a car I liked on their website. I contacted the dealership online and was assigned a salesperson named Belen. Unfortunately, Belen was extremely difficult to communicate with—her responses to my questions were vague, unhelpful, and often didn't address what I asked. Every time I tried to speak with someone else, I was told I had to deal with my assigned salesperson. The vehicle took nearly three weeks to be delivered, which was already frustrating. But the real problem started when the car arrived with no documents included—no title, no bill of sale, nothing that would allow me to register it in my state. I spent two days trying to get in touch with someone and finally managed to speak with a manager, who told me the title would be mailed in another 3 to 4 weeks. This was completely different from what Belen had told me earlier. I was assured all necessary paperwork would arrive with the vehicle. Now I’m stuck waiting a full month just to be able to register and legally drive the car for business, something I was never told upfront. This whole experience has been a lesson in how poor communication and being stuck with the wrong representative can cost you both time and money. If you're thinking about buying a car from this dealership, especially online, think twice. I truly regret doing business with them.

I brought my car in for normal maintenance, oil change, tire rotation and broken window switch. Also per my added wheel protection they were to fix my wheels that were damaged. Concierge service Nope ride home nope. 3 days goes by no call, Finally called and they said the window was fixed.I said what about the other issues They said what other issues Oil, rotation wheels fixed. They said oh we did not know about that. I said great See ya. Brought my car to motor works in Barrington loaner car and they call with updates. That's all you ... Read More

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Google - Apr 4, 2025

I brought my car in for normal maintenance, oil change, tire rotation and broken window switch. Also per my added wheel protection they were to fix my wheels that were damaged. Concierge service Nope ride home nope. 3 days goes by no call, Finally called and they said the window was fixed.I said what about the other issues They said what other issues Oil, rotation wheels fixed. They said oh we did not know about that. I said great See ya. Brought my car to motor works in Barrington loaner car and they call with updates. That's all you can ask for. Patrick Cadillac service is the worst in the industry stay away, And oh and the last service visit they broke my tail light and did not own up to it Cost me 1000 dollars out of pocket. And please do not respond with some sappy we are sorry story You have lost my business.

From the beginning to the End my car buying experience was wonderful. I called about a vehicle I was interested in and Erin who was my sales consultant was amazing from beginning to the end. There was a no pressure environment to buy the vehicle and no arrogance like in some dealerships I have experienced. She went to bat to get me the best deal on a vehicle that was used but in amazing condition. Erin P. Was personable and just an amazing individual who deserves praise for her hard work and making the car buying process wonder experience. On ... Read More

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DealerRater - Mar 26, 2025

From the beginning to the End my car buying experience was wonderful. I called about a vehicle I was interested in and Erin who was my sales consultant was amazing from beginning to the end. There was a no pressure environment to buy the vehicle and no arrogance like in some dealerships I have experienced. She went to bat to get me the best deal on a vehicle that was used but in amazing condition. Erin P. Was personable and just an amazing individual who deserves praise for her hard work and making the car buying process wonder experience. On my way out I also got to deal with Jesse who did my financing paperwork and final documentation and he was a friendly and amazing person and also personable. Thank you Patrick Volvo and Cadillac, keep up the great work and I love my car and the deal I got. I will recommend your dealership to others. Both you and Jesse should be commended for your integrity and going that extra mile. Exemplary of what the car buying experience should be.

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Went in for an oil change, and to have them lubricate the linkage on my power seats. Was there about 2hour (8:00am) appointment. About an hour into the job I checked and noticed the tech using WD40. I informed the service staff, they told the tech I had already tried lubricating the in/out shaft. I figured the tech was trained and would know to lubricate the up down mechanism and linkage. Then, as I was checking out, the service advisor handed me an estimate for $4000 worth of potential repairs: replacing the cam shaft gasket (which actually could have been ... Read More

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Google - Mar 26, 2025

Went in for an oil change, and to have them lubricate the linkage on my power seats. Was there about 2hour (8:00am) appointment. About an hour into the job I checked and noticed the tech using WD40. I informed the service staff, they told the tech I had already tried lubricating the in/out shaft. I figured the tech was trained and would know to lubricate the up down mechanism and linkage. Then, as I was checking out, the service advisor handed me an estimate for $4000 worth of potential repairs: replacing the cam shaft gasket (which actually could have been tested and simply tightened down, saving me $$$$) and a transmission sensor. Also tried to sell me 2 new tires stating that the tread was worn. (Took my car to JUST TIRES and they said I didn’t need tires. They just need to be rotated, and I had another 2 year left on the tread). I said Thank you, went to my and the seats still squeaking. I went home and greased the seat motor screws and linkage myself. Now it works fine. Sad that a tech couldn’t/wouldn’t fix it hoping for more service $$$. This type of service comes from top down. The Tech was probably trained for this type of service. I’ve been in service 35 years and NEVER pulled this kind of service trickery. Shame on Patrick Cadillac and management.

Yesterday we had an incredibly frustrating experience with Patrick Cadillac. We called and spoke with a Noel on the phone about coming out to drive an Escalade. He said he would get it washed up and pulled around for us and made an appointment with a VIP manager, Joey, for later in the day. We cancelled our evening plans, got a babysitter for our daughter and drove over an hour to the dealership. When we got there, there was no Joey, just another sale associate named Jessie that knew nothing about our appointment. He informed us that they just sold ... Read More

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Google - Feb 27, 2025

Yesterday we had an incredibly frustrating experience with Patrick Cadillac. We called and spoke with a Noel on the phone about coming out to drive an Escalade. He said he would get it washed up and pulled around for us and made an appointment with a VIP manager, Joey, for later in the day. We cancelled our evening plans, got a babysitter for our daughter and drove over an hour to the dealership. When we got there, there was no Joey, just another sale associate named Jessie that knew nothing about our appointment. He informed us that they just sold the car and when we replied that we had an appointment and spoken about a deposit for the car with Noel he laughed and said “These things happen”. I have bought multiple cars from Patrick BMW next door and had great service but this is bad business practice for any dealership and Patrick Cadillac should be ashamed. I had pulled my Veteran’s GM certificate for use on the car we were planning on buying from them. If we aren’t able to find a similar vehicle before it expires that will be even more frustrating.

If I could give this dealership zero stars I would. Do not buy a car from this dealership. I bought a used car and purchased the extended warranty from the dealership. I sold my car the 1st of Oct 2024. I immediately contacted Nick Saccotelli from the finance department about my rebate for the extended warranty. We aren’t taking about a couple hundred dollars. This is over a thousand dollars. I filled out all required paper work and was told this has been executed and in 18 days would get my money back. It’s now approaching December and I still ... Read More

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Google - Nov 21, 2024

If I could give this dealership zero stars I would. Do not buy a car from this dealership. I bought a used car and purchased the extended warranty from the dealership. I sold my car the 1st of Oct 2024. I immediately contacted Nick Saccotelli from the finance department about my rebate for the extended warranty. We aren’t taking about a couple hundred dollars. This is over a thousand dollars. I filled out all required paper work and was told this has been executed and in 18 days would get my money back. It’s now approaching December and I still haven’t received my money back. Every email is ignored. Every call goes to voicemail or a message is taken that I will be reached back out to asap. Never get a call. At this point I think Patrick Cadillac is Fraudulently taking my money and not willing to pay me back. I will be reaching out to my Attorney and the Better Business Bureau.

I had a very positive experience with Patrick Cadillac and my salesperson, Erin. She was very upfront about everything and very kind at the same time. She wanted to hear my questions/concerns and took the time to address them. She also continued to follow-up as needed to get me the answers to my questions. I believe I got the best deal possible here and it was a very pleasant experience. I would recommend both Patrick Cadillac and Erin to others.

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6 months they can’t cancel my extentended warranty, I bought vehicle 05/05/24. George financial manager extremely pushed me extended warranty, unfortunately I accepted, but two days after the purchase I arrived to dealership and signed waiver to cancel the extended warranty, George not put date on the waiver and not canceled it, now I should call them many times every month and ask about the cancellation, it’s really hard to connect with somebody from financial department, sometimes someone call me back and say I will help you , I usually asking to send me updates to my email, but they don’... Read More

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DealerRater - Oct 25, 2024

6 months they can’t cancel my extentended warranty, I bought vehicle 05/05/24. George financial manager extremely pushed me extended warranty, unfortunately I accepted, but two days after the purchase I arrived to dealership and signed waiver to cancel the extended warranty, George not put date on the waiver and not canceled it, now I should call them many times every month and ask about the cancellation, it’s really hard to connect with somebody from financial department, sometimes someone call me back and say I will help you , I usually asking to send me updates to my email, but they don’t do that, I am completely disappointed and regretting about choosing the Caddillac Patrick dealership, looks like they don’t want to cancel it

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Went in knowing what I wanted to test from their website Bought the CT5 sport the next day. I worked with Erin and she couldn’t be more fantastic!!! My entire experience was great !

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STAY AWAY AWFUL DEALER. ERIN THE SALES PERSON WAS GREAT. FINANCE GUY WAS EXTREMELY RUDE AND GOT MAD BECAUSE I WOULD NOT BUY AN EXTRA WARRANTY. NEVER GOT MY TITLE IN THE MAIL. TRYING TO GET A HOLD OF THEM NOW FOR 2 DAYS NO ONE WILL CALL ME BACK. BUYER BEWARE DO NOT BUY FROM THEM.

Awful dealer. Salesperson erin was good. Finance guy was unprofessional and rude. Pushed and pushed buying an extended warranty and got mad when I would not buy it. 4 months later I still do Not have my title. Dealer refuses to help or call back. BUYER BEWARE!!!!

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Dealership tried to sell us things we did not need. Saying we had leaks when we did not. Also, communication was sub-par

Unfortunately we bought a used car here. Seemed like a decent deal until they added in all their extras. Accepted the price and moved forward. We didn't make it home with the car before we had issues. From there the experience just got worse trying to get in contact with sales managers or even the service advisor. I've bought a lot of cars and this hands down has been the worst experience!

Even though i made an appointment to pay off the remainder of my car, the finance guy went into a meeting and didn’t come out until well over an hour and a half late. I was royally peeved.

I bought my xT5 the end of may Jose olvera was out second salesperson He took The time to hear what we were looking for issue, I may have had up with me a couple days and any new cars that possibly could’ve come in. He has been very helpful. I still ask him that’s the type of sales person. You should always have not too pushy, but more concerning service over I’ll go there again and recommend Cadillac and Schaumburg

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Purchased a new 2024 XT6 and after 26 days the transmission blew. My car has been in the service dept. now for 26 days and they are still waiting on “parts”. The service dept said they have been having this problem with a lot of XT6s, so why did they sell me this vehicle or alert me of the possibility? One gentleman on the phone told me I would get a new transmission and when the car finally arrived they told me they’re just going to fix the transmission! Is this how Cadillac does business on a brand new car that ... Read More

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Google - Jun 18, 2024

Purchased a new 2024 XT6 and after 26 days the transmission blew. My car has been in the service dept. now for 26 days and they are still waiting on “parts”. The service dept said they have been having this problem with a lot of XT6s, so why did they sell me this vehicle or alert me of the possibility? One gentleman on the phone told me I would get a new transmission and when the car finally arrived they told me they’re just going to fix the transmission! Is this how Cadillac does business on a brand new car that has a major issue in 26 days. I always thought Cadillac was a quality car. I buy brand new cars so I don’t have to go through this problem of my car breaking down and being inconvenienced.

Purchased a new 2024 XT6 and after 26 days the transmission blew. My car has been in the service dept. now for 26 days and they are still waiting on “parts”. The service dept said they have been having this problem with a lot of XT6s, so why did they sell me this vehicle or alert me of the possibility? One gentleman on the phone told me I would get a new transmission and when the car finally arrived they told me they’re just going to fix the transmission! Is this how Cadillac does business on a brand new car that ... Read More

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DealerRater - Jun 18, 2024

Purchased a new 2024 XT6 and after 26 days the transmission blew. My car has been in the service dept. now for 26 days and they are still waiting on “parts”. The service dept said they have been having this problem with a lot of XT6s, so why did they sell me this vehicle or alert me of the possibility? One gentleman on the phone told me I would get a new transmission and when the car finally arrived they told me they’re just going to fix the transmission! Is this how Cadillac does business on a brand new car that has a major issue in 26 days. I always thought Cadillac was a quality car. I buy brand new cars so I don’t have to go through this problem of my car breaking down and being inconvenienced.

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Left a bad review they responded I got back in touch with them they pretended to act like they were interested in helping me to find the car of my dreams they all of sudden they totally GHOSTED ME THEY ARE FULL OF IT

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I purchased a vehicle on 2/3/24. Paid them $190 to transfer plates and title. On may 31st my plates expired.When I went to dmv was informed they could not renew because the dealer didn't transfer anything. I called Patrick cadillac, left detailed messages with FIVE different people and not one of them had the courtesy to call me back! The manger George in finance dept said he'd call me back in 20 min and no call back even from MANGMENT!You can image how I felt not knowing what was going on and all the while driving on expired plates. ... Read More

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Google - Jun 5, 2024

I purchased a vehicle on 2/3/24. Paid them $190 to transfer plates and title. On may 31st my plates expired.When I went to dmv was informed they could not renew because the dealer didn't transfer anything. I called Patrick cadillac, left detailed messages with FIVE different people and not one of them had the courtesy to call me back! The manger George in finance dept said he'd call me back in 20 min and no call back even from MANGMENT!You can image how I felt not knowing what was going on and all the while driving on expired plates. I had to go through a lengthy process with the Sec of State in order to get plate sticker and God knows how long till I receive title. I've purchased from many car dealers in my life and never seen such unprofessionalism. Do yourself a favor and dont buy from Patrick Cadillac, purchase from another dealer who is there to assist you in the event there's a problem.

WAS VERY DISAPPOINTED WITH MY ON LINE EXPERIENCE THEY TRIED TO UNDERVALUE MY PRESENT CAR BY AS MUCH AS $4,000.00 SO MUCH FOR THE "PATRICK PROMISE"

Honestly, the salesman we dealt with was polite and amicable; I’d recommend him to anyone, knowledgeable and helpful. However. The finance fellow, whose name I’ve tried to forget, (Jeremy, if you were wondering) was actively trying to sabotage the deal, or maybe he’s just cooked that way, I don’t know. I have quite a few guesses about why this person acted the way they did, but certainly the attitude and general demeanor were off-putting. I was flummoxed: a person goes to a place with the correct amount of money and paperwork and to then be hamstrung ... Read More

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Google - May 12, 2024

Honestly, the salesman we dealt with was polite and amicable; I’d recommend him to anyone, knowledgeable and helpful. However. The finance fellow, whose name I’ve tried to forget, (Jeremy, if you were wondering) was actively trying to sabotage the deal, or maybe he’s just cooked that way, I don’t know. I have quite a few guesses about why this person acted the way they did, but certainly the attitude and general demeanor were off-putting. I was flummoxed: a person goes to a place with the correct amount of money and paperwork and to then be hamstrung by someone who made sure to say it was his/her day off? Again, I’m flummoxed. I’ve

Great service, easy to get in for oil change, in and out quickly even with a cash wash.

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What a garbage. I don't recommend doing service there. They charge you $200 and don