Patrick Cadillac Yelp Customer Reviews

5 Star Yelp Review Alex M. Chicago, IL 1-24-2020

Shane Castello is Awesome the customer service is awesome , on time reliable, with a loaner this is the place to be Serviced at Patrick Cadillac Schaumburg.


5 Star Yelp Review Michael S. Chicago, IL 1-3-2020

First time coming here. Drove here from New Lenox to buy a used vehicle. I’ve had an amazing experience here. Friendly staff, easy to deal with. No hassles and worked with me to finance my trade! Go to Pat Vilchik for great customer experience!

Comment from Annette V. of Patrick Cadillac 1-3-2020

We are incredibly grateful that you took the time out to leave us this note. We strive to put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

-Patrick Automotive Group Customer Relations Team


1 Star Yelp Review Jim P. Antioch, IL 11-20-2019

Stay away from this dealer. Made a service appointment on Sat to get our 2013 Cadillac 2013 with 60,000 miles serviced because the steering wad making a little noise and was getting stiffer. A Rep called on Wed to ask for my girlfriend to bring it by at 6pm Wed eve so they could drive it. She went there after work thinking it was to check the steering out. A Rep named Jose took her out. Turns out he was a sales rep. He acknowledged the steering issue but wasted her time bad mouthing the SRX and telling her the car will get much worse after 70,000 miles. He wanted her to buy a newer Cadillac but all he did was make my girlfriend want to get away from all Cadillacs. Terrible. He used a service appointment to get her in under a false pretense.

Comment from Annette V. of Patrick Cadillac 11-22-2019

We want to sincerely apologize for your negative experience at Patrick Cadillac. We are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you’d like, you could email us directly at customerservice@patrickc…. We’d like to research the matter further on your behalf and see how we can make things good. If you give us the chance, we will definitely win you back.

-Patrick Automotive Group Customer Relations Team


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